Website: https://usedenginedealerllc.com/
At Used Engine Dealer LLC, customer satisfaction is our top priority. We strive to provide high-quality pre-owned engines and auto parts. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.
1. Return Period & Eligibility
- 30-Day Return Window: You may request a return within 30 days from the date of delivery.
- Return Authorization Required: All returns must be authorized prior to shipment. Items returned without a Return Merchandise Authorization (RMA) number will not be accepted.
- Condition of Returned Items:
- The engine/part must be returned in the exact condition it was delivered.
- The unit must NOT be disassembled, modified, altered, or damaged during installation or handling.
- Original markings, tags, and serial numbers must remain intact.
2. How to Initiate a Return (RMA Process)
- Contact Customer Support: Email us at support@usedenginedealerllc.com or call us at [Your Phone Number] with your order number, VIN, and reason for return.
- Receive RMA & Instructions: Once approved, our team will issue an RMA Number along with shipping instructions and designated return warehouse address.
- Pack & Ship: Securely strap/crate the engine on a pallet (as delivered) and attach the RMA label clearly on the freight packaging.
3. Shipping Costs & Restocking Fees
- Returns Due to Customer Error / Change of Mind:
- Customer is responsible for all round-trip freight shipping costs (original delivery shipping + return freight shipping).
- A standard 20% restocking fee will apply to cover handling and processing.
- Defective, Damaged, or Incorrect Items:
- If you received a damaged, defective, or incorrect engine due to our error, Used Engine Dealer LLC will arrange return shipping and provide a replacement or full refund at no additional cost.
4. Freight Delivery Inspection & Claims
- Inspection Upon Delivery: You or your mechanic must inspect the freight pallet for any physical damage before signing the Bill of Lading (BOL) with the carrier.
- Reporting Damage: If the crate or engine shows visible freight damage, note it clearly on the delivery receipt and report it to us within 48 hours of delivery.
5. Non-Returnable & Non-Refundable Items
- Installed engines that failed due to improper installation, lack of fluids, overheating, or unauthorized modifications.
- Labor costs, vehicle rental fees, towing charges, or consequential damages (Labor is strictly non-refundable).
- Special or custom order engines.
6. Refunds & Processing Time
- Once the returned engine arrives at our facility, it will undergo inspection by our technician (typically within 3-5 business days).
- After inspection approval, your refund (minus applicable shipping and restocking fees) will be processed back to your original payment method.
- Bank processing times may take an additional 5-7 business days to reflect on your account.
7. Contact Us
For any questions regarding returns, exchanges, or warranty claims:
- Website: https://usedenginedealerllc.com/
- Email: support@usedenginedealerllc.com
- Phone: +1 (888) 359 4418
- Business Hours: Monday – Friday, 9:00 AM – 6:00 PM EST